I ordered a part for my Braumeister back in January. No confirmation email but could see my order when I logged into their website, they also took the money from my card. A week or two went by so I emailed them, no reply (apart from the automated ****). So phoned a few times (answerphone), but eventually got to speak to a human. He couldn’t tell me why I didn’t receive an order confirmation or why no one replied to my support request email. He couldn’t give me a definite delivery date as the part was coming from Germany, fair enough. End of February, emailed for an order update, no reply. This week, I thought I would ring, website down for maintenance and just voicemail on the phone. Hope they haven’t gone belly up but if I was a betting man..............