Thats a shame, I had opposite experience, me and my mate ordered two braumeisters at once with a few parts, we tried a few places to see if anyone could do us a deal as the order combined for both of us was £3.5k. I was dealing with Greg back in 2021 and he had the sharpest pencil and done the best deal v the rest so he got the order and service was perfect really for that order. Our two experiences are probably reflective of the change in who is running it.Try Get Er Brewed in NI – they are also resellers for Speidel and have a much better customer-centric ethos than BrewUK ever did.
I used to get occasional Braumeister add-ons and upgrades from BrewUK until mid-February this year when they took 14 days to quote me £2500, all-in, for a bundle of Braumeister bits (most of which were unlisted on the BrewUK website). I had calculated these to be around £1900. I simultaneously asked Get Er Brewed for an all-in price for the same items and they came back to me after only two days with a price of... around £1900.
I thought they had a link up with Brouwland on the continent and I put the better deal when buying the BM down to that. Not sure if that is right or not.