5 degree lost seems a lot for 2 hours, sparging temp seems a bit low, i normally sparge around 76'c, did your hydrometer state 1010 when you stopped?dont forget the temp correction when sparging, i used beer engine to make a brew and it was pretty much right on the money, to be honest i dont normally measure out the water for the whole brew just the mashing, dont seem to have a problem, i sparge till it reads around 0994-6, this gives me 1008-1010 at normal temp, has every brew you attempt with a brew program come up short?
is your mash well and truly mixed when the water is added so you have no dry lumps of mash in there?
it does sounds like a sparging problem though, i never shut the tap off when sparging, i want a continous run through so it flushes all the sweet wort out, what part of the country do you live, there must be a member close who can help.