Nonsense. The usual stuff about technology taking over. The reality is just the opposite. Tomorrows world back in tbr ‘80’s promised us a 3 day working week as computers took the strain. An example of BBC fake news dating back to the late ‘70’s
The reality is there are more and more people working in retail and supermarkets because of new technology like this. The rise of Tesco express and their ilk is only possible because of self service checkouts meaning small shops are viable as you’re not taking up space for checkouts.
Also the convenient element means more shops and realestate is created boosting the number of employees. Yes they’re employed doing different jobs but they’re employed.
Even the advent of Amazon where shop fronts have been removed altogether has resulted in a huge army of people needed to be employed in warehouses and delivery to make the service work.