Do you have one?
According to the news after 24 months the handset is paid off so you should get a reduction in the monthly cost.
It looks like (see below) Ofcom are going to get customers a better deal but according to tonights news 3, EE and vodafone are dragging their heels.
Mobile phone companies could be forced to automatically move out-of-contract customers to lower monthly tariffs, under new rules proposed by the telecoms regulator to stop consumers being overcharged for handsets.
In the face of increasing pressure to reduce overcharging, Ofcom has called on the big mobile phone operators to be fairer and more transparent with customers who bought their handset on a fixed-term contract that has ended.
Consumers opting for a new, high-end handset typically agree to pay £37 or more for two years. The deal includes the mobile phone’s purchase and a monthly calls, text and data package.
However, the operator will usually continue to charge the same amount each month, long after the contract has finished.
Sim-only deals that offer the same amount of calls and data can cost less than £10 per month but consumers have to ask to be moved on to the cheaper tariff.
Last week, Citizens Advice warned that up to 4m mobile users were being overcharged for phones they already own. It said the overpayment could amount to as much as £490m a year.
https://www.theguardian.com/busines...-firms-switch-out-of-contract-customers-ofcom
According to the news after 24 months the handset is paid off so you should get a reduction in the monthly cost.
It looks like (see below) Ofcom are going to get customers a better deal but according to tonights news 3, EE and vodafone are dragging their heels.
Mobile phone companies could be forced to automatically move out-of-contract customers to lower monthly tariffs, under new rules proposed by the telecoms regulator to stop consumers being overcharged for handsets.
In the face of increasing pressure to reduce overcharging, Ofcom has called on the big mobile phone operators to be fairer and more transparent with customers who bought their handset on a fixed-term contract that has ended.
Consumers opting for a new, high-end handset typically agree to pay £37 or more for two years. The deal includes the mobile phone’s purchase and a monthly calls, text and data package.
However, the operator will usually continue to charge the same amount each month, long after the contract has finished.
Sim-only deals that offer the same amount of calls and data can cost less than £10 per month but consumers have to ask to be moved on to the cheaper tariff.
Last week, Citizens Advice warned that up to 4m mobile users were being overcharged for phones they already own. It said the overpayment could amount to as much as £490m a year.
https://www.theguardian.com/busines...-firms-switch-out-of-contract-customers-ofcom
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