I'm going back to homebrewcompany after a few issues with GEB. The most annoying one was a couple of weeks back when I ordered the ingredients for my next few brews then the following day got an email saying one of the yeasts I ordered was out of stock. No apology for the inconvenience, just "what would you like instead?"
This has happened to me at least twice now, why can't they keep their stock updated on their website?
Anyway I contacted them and said "look I'll take a different yeast but I'll need a bag of Vienna malt to change the recipe to suit". Now I happened to be passing fairly close to their store later that day so asked if I could pick up the extra malt on the way. "You can but we won't have it ready till 5pm" she said. How does it take 6 hours to pack up 3kg of malt to correct an error that was their fault?
I told them that didn't really suit me. There was no "sorry for the inconvenience", in fact they didn't even reply to that. Poor customer service, and if I'd known that particular yeast was out of stock I could have changed my order to suit.