Busy times from home brew shops

[samale]

My order from geterbrew landed yesterday. Ordered on the 19th. Great service

 

[samale]

They have also started using DPD which is great

 

[Cheshire Cat]

Who do THBC use?

 

[samale]

I

Who do THBC use?

Ireland it's DPD as well not sure in England

 

[Alex.mc]

Just to reiterate, as there are people from all over here. In the UK when you buy something online it is distance selling. Your contract is with the vendor only. If you do not receive your good, or they are not what was advertised, or are damaged, you can return them, or receive a full refund.
No UK company can take your money and fail to deliver and leave you out of pocket.

I mention this as I have recently seen on an American forum about another hobby, contributors insisting that lost goods were the shipping agents problem, not the vendor.
UK law is clear. Although not all companies understand it. I had an issue with Screwfix last year with some Site shoes which were clearly and obviously faulty. The manager of the branch refused a refund and I had to contact their head office. I quoted the exact law and how it pertained to the shoes, and they decided to refund on the basis of "Good relations" I challenged them on that, and stated that it was not that and they HAD to refund me under the law, but they wouldn't have it! They then refunded me so I had nowhere to go from there as I was happy(almost). I was actually kind of hoping they stick to their point as I was totally prepared to go to trading standards.....

My point is I guess, that Distance selling and the sale of goods act is actually very clear. But not everyone understands it, even Vendors.

 

[Rodcx500z]

Who do THBC use?

Hi Cheshire thbc use rm but have an option for dpd 2 pound more but worth every penny

 

[Rodcx500z]

sorry wrong company they use pf, i meant love brewing

 

[Cheshire Cat]

I went into Amex went to the transaction and ticked various boxes. They want me to wait until 15 days for a refund from 22/4 so that's 7/5. So I will repeat and they will chase a refund.

 

[dwhite60]

I mention this as I have recently seen on an American forum about another hobby, contributors insisting that lost goods were the shipping agents problem, not the vendor.

This is true. I've received packages with hundreds of dollars of items missing and had to fight with the carrier to get my money back. There becomes a contract with the vendor and the carrier where the carrier promises to deliver the product to the buyer in good condition and in a reasonable time frame.

Some vendors will refund you purchase price out of the goodness of their heart if you can show the packging was poor.

 

[Chippy_Tea]

I tracked my non delivery from B2B on the Royal Mail tracker and it says they haven't received it 11 days after despatch from B2B. I've mailed B2B but don't expect any reply. It looks like I'm £33 down if so I'll never use them again.

I have asked B2B to have a look at the thread.

 

[Cheshire Cat]

They have and they're promised a refund
Thanks all

 

[Tom IPA]

I tracked my non delivery from B2B on the Royal Mail tracker and it says they haven't received it 11 days after despatch from B2B. I've mailed B2B but don't expect any reply. It looks like I'm £33 down if so I'll never use them again.

I wouldn't panic they are extremely busy at the moment being one of the very few homebrew suppliers still up and running ... one of my orders took a couple of weeks to turn up but they was waiting for a delivery them selves ...I normally go and pick my stuff up as it's only a 5 minutes drive away the guy that runs it is sound they won't rip you off.

 

[Cheshire Cat]

Tom
They never scanned the order at despatch so lost at RM. I've had a refund.

 

[MMBF]

I have now made three different orders with Brew 2 bottle since the end of March and all these items have been dispatched quite readily and delivered. They have also communicated with me very effectively, even by telephone when a ordered item was unavailable and suggested a alternative. Brew 2 Bottle sent my items via Parcel Force, unfortunately they are delaying deliveries by holding them for days in one or other of their hubs.
I have also ordered from Brew UK at the beginning of the month and still not received the items, had any communication from them or a response from my email enquiries.

I cannot fault Brew 2 Bottle in these troubled times.

 

[Cheshire Cat]

I have now made three different orders with Brew 2 bottle since the end of March and all these items have been dispatched quite readily and delivered. They have also communicated with me very effectively, even by telephone when a ordered item was unavailable and suggested a alternative. Brew 2 Bottle sent my items via Parcel Force, unfortunately they are delaying deliveries by holding them for days in one or other of their hubs.
I have also ordered from Brew UK at the beginning of the month and still not received the items, had any communication from them or a response from my email enquiries.

I cannot fault Brew 2 Bottle in these troubled times.

I not blaming B2B for mis-scanning , I blame then for not responding to my requests to sort it out. Only got action when Chippy got involved. I've used them for more than 10 years and they were my LHBS in Northwich but I won't defend their lack of response.

 

[B2B]

Hi Cheshire

We're really sorry this experience hasn't been the best for you, we work really hard on this to make everything as seamless as we can.

I can see on our system that Martyn did mail you back on Friday last week after I swapped a few messages with you on here. We didn't work this weekend for the first time in almost 6 weeks though so I'm sorry if your replies over the weekend weren't picked up then. Monday morning Martyn had over 300 emails in from customers, mainly asking when items are back in stock, to wade through. I can see you guys have agreed on a refund now though, I just don't want you to think we were ignoring you when in fact we were just recharging our batteries ready to get more deliveries out as we knew we had a lot more stock arriving this week.

Regards the RM, they don't scan the items on our premises. Everything is taken away in cages and scanned later at the depot, They wouldn't have time to scan everything here before we'd want to kick them out so we could go home in an evening. The volume of deliveries right now is way off the end of the crazy scale but we're keeping up with them, although we do have a small backlog from having the weekend to rest.

Again though we're sorry this hasn't been the ideal transaction for yourself.

 

[Cheshire Cat]

Thank you very much for that and I appreciate the strain that you guys are under. I have been using your business since you had a shop in Northwich and will continue to buy from you in future.

 

[BeerisGOD]

I not blaming B2B for mis-scanning , I blame then for not responding to my requests to sort it out. Only got action when Chippy got involved. I've used them for more than 10 years and they were my LHBS in Northwich but I won't defend their lack of response.

My order from geterbrew landed yesterday. Ordered on the 19th. Great service

My order from geterbrew landed yesterday. Ordered on the 19th. Great service

Yes myn arrived today albiet a few snags but placed it sunday night so with all thats going on id say thats pretty darn.good service.
Plus it was packed well

 

[pms67]

Hi Cheshire

We're really sorry this experience hasn't been the best for you, we work really hard on this to make everything as seamless as we can.

I can see on our system that Martyn did mail you back on Friday last week after I swapped a few messages with you on here. We didn't work this weekend for the first time in almost 6 weeks though so I'm sorry if your replies over the weekend weren't picked up then. Monday morning Martyn had over 300 emails in from customers, mainly asking when items are back in stock, to wade through. I can see you guys have agreed on a refund now though, I just don't want you to think we were ignoring you when in fact we were just recharging our batteries ready to get more deliveries out as we knew we had a lot more stock arriving this week.

Regards the RM, they don't scan the items on our premises. Everything is taken away in cages and scanned later at the depot, They wouldn't have time to scan everything here before we'd want to kick them out so we could go home in an evening. The volume of deliveries right now is way off the end of the crazy scale but we're keeping up with them, although we do have a small backlog from having the weekend to rest.

Again though we're sorry this hasn't been the ideal transaction for yourself.

Top marks for taking the time to respond to individual complaints or queries, it’s a crazy time and we should all just be glad homebrew shops are open.

 

[Cheshire Cat]

They also emailed me and have refunded and I have a 10% discount on my next order.