Self-service checkouts

[Rodcx500z]

Criminal Justice Act 1988

“Under the Criminal Justice Act 1988, it is an offence for any person to sell to a person under 18 any: knife, knife blade or razor blade. axe. thats a pretty wide safety net, are they not breaking this law The Equality Act 2010 says that you must not be discriminated against because: you are (or are not) a certain age or in a certain age group. someone thinks you are (or are not) a specific age or age group, this is known as discrimination by perception. don't get me wrong i agree with what they do, the law really is an ass

 

[Leon103]

Self check out.
Only shop I go with them is local Tesco and they have about 12 self check out tills, work great and always have at least 2 members of staff on hand for those buying beer or need help. So much quicker and I don't have to face a miserable person who won't say anything to you.

 

[The Baron]

They may get sacked as a consequence they stand more chance of getting fined.

Generally they get sacked the company get fined
That's how it goes Clint.

 

[Druss]

I use them exclusively, yes they can screw up and are often irritating, but I can't stand human interaction.

There doesn't seem to be a shortage of folks using the manned checkouts though, so I don't buy the old 'putting someone out of a job' rhetoric.

 

[Appleton Brews]

I use them exclusively, yes they can screw up and are often irritating, but I can't stand human interaction.

There doesn't seem to be a shortage of folks using the manned checkouts though, so I don't buy the old 'putting someone out of a job' rhetoric.

Why do you think they have been introduced? To reduce costs of which Labour is one of their highest. Less staff more profit.

 

[Leon103]

Why do you think they have been introduced? To reduce costs of which Labour is one of their highest. Less staff more profit.

Think of all those extra staff that are driving delivery trucks and packing orders.

 

[Appleton Brews]

Think of all those extra staff that are driving delivery trucks and packing orders.

They would still employed if the supermarket went back to humans on checkout. Supermarkets believe they need to offer a delivery service (Lidl and Aldi don’t) which costs them money and reduces profit. So to compensate they reduce staff in other areas.

 

[The Baron]

How is that logical all supermarkets or virtually all use self checkouts so (Aldi and Lidl) do it to compensate?

 

[Appleton Brews]

Simple profits.

 

[Leon103]

They would still employed if the supermarket went back to humans on checkout. Supermarkets believe they need to offer a delivery service (Lidl and Aldi don’t) which costs them money and reduces profit. So to compensate they reduce staff in other areas.

But they wouldn't have been there a few years back. I wonder if there is anything documented to say how many work in Tesco now compared to 10 years ago.

 

[MashBag]

But they wouldn't have been there a few years back. I wonder if there is anything documented to say how many work in Tesco now compared to 10 years ago.

Whaaat?

Sorry could not find my emoji for "mind bleeding"

 

[Chippy_Tea]

But they wouldn't have been there a few years back. I wonder if there is anything documented to say how many work in Tesco now compared to 10 years ago.

Supermarket job vacancies continue to fall as more self-checkout machines are rolled out in stores across the UK.

According to new figures from employment company Adzuna, the amount of vacancies involving checkout workers now accounts for just under 15% of supermarket jobs, down from 58% in October 2016, The Telegraph reported.

Last October the number of checkout vacanies stood at 2,748, however, this has declined 26% to 2,020 this month – despite this being one of the busiest times for hiring ahead of the busy Christmas period, Adzuna said.

---

The amount of supermarket self-checkout machines has risen from 53,000 to 80,000 in the past five years, RBR Data Services has found.

In May, Aldi added self-service checkouts to many of its existing stores in a bid to “further improve customer experience.”

While Tesco is also among the supermarkets to have introduced more self-checkouts across its stores in the past few years, it came under fire for this last September.

Many customers were not happy with the move and an online petition with nearly a quarter of a million signatures demanded that the Big 4 grocer needed to “stop replacing people with machines”.

However in June, Tesco group CEO Ken Murphy told shareholders: “We genuinely believe, at the end of the day, it provides a better customer experience.”

https://www.grocerygazette.co.uk/2023/10/30/supermarket-jobs-self-checkout/

 

[Rodcx500z]

Those that complain are lazy

 

[Nicks90]

What's this " till and self checkout" thing you talk about?
Not been in to a supermarket in about 4 years....
Home delivery once a month from Tesco's to stock up on store cupboard stuff, then down to the local shops and butchers at a weekend for all my following week's meat + veg+beer+wine and then once a month to mullaco in Dewsbury for herbs + spices
Keeps approx 50% of my shopping spend local and costs pretty much nothing extra to doing it all at a supermarket

 

[klaus]

Love them .... over the years I have learned how to avoid most issues that tend to hold you up, i.e. waiting for a "colleague" to sort you out, though for restricted items there's no way round it. Most people are quite careless when scanning, and many trigger the red light. Sometimes when I forget to check in my empty bag I start as normal, scan the item, my bag in hand, place item in bag, put bag and item together into the bagging area. carry on as normal. Sad, isn't it.

 

[Rodcx500z]

Colleague = workhorse

 

[Leon103]

Whaaat?

Sorry could not find my emoji for "mind bleeding"

You need a doctor not an emoji

 

[Leon103]

Supermarket job vacancies continue to fall as more self-checkout machines are rolled out in stores across the UK.

According to new figures from employment company Adzuna, the amount of vacancies involving checkout workers now accounts for just under 15% of supermarket jobs, down from 58% in October 2016, The Telegraph reported.

Last October the number of checkout vacanies stood at 2,748, however, this has declined 26% to 2,020 this month – despite this being one of the busiest times for hiring ahead of the busy Christmas period, Adzuna said.

---

The amount of supermarket self-checkout machines has risen from 53,000 to 80,000 in the past five years, RBR Data Services has found.

In May, Aldi added self-service checkouts to many of its existing stores in a bid to “further improve customer experience.”

While Tesco is also among the supermarkets to have introduced more self-checkouts across its stores in the past few years, it came under fire for this last September.

Many customers were not happy with the move and an online petition with nearly a quarter of a million signatures demanded that the Big 4 grocer needed to “stop replacing people with machines”.

However in June, Tesco group CEO Ken Murphy told shareholders: “We genuinely believe, at the end of the day, it provides a better customer experience.”

https://www.grocerygazette.co.uk/2023/10/30/supermarket-jobs-self-checkout/

I meant employed overall. Some of those moved from checkout could have been redeployed else.

 

[Graz]

My reason for NOT now shopping in Asda is the absolute sh1tshow I experienced at the Wrexham store probably nearly a year ago..

Must be something about Asda. I also vowed never to return to our local one, it's not the greatest anyway.

Apparently that day there was something up with the scan as you go system so everyone had to use the tills. Given it's a sizeable store there are about 3 manned checkouts, the rest is self scan, there were big queues for all. We had a fair bit of stuff.

Finally got to the self scan checkout, selected "I have my own bags", put bags on scale, "Someone will need to verify your bags..."

Eventually got someone but then it kept complaining about unexpected items and so on. Must have taken a good 10 minutes to checkout and of course also needed booze authorisation. I would have walked out by this stage, it was only as the wife and kids were also with us that we kept going.

Since they built a Lidl round the corner from us it is now our main shop and they have it nailed. No self scan at all, if there are queues staring to build more checkouts get opened. It's quick to get through the checkout provided everyone plays by the rules of bagging your shopping after checking out. So much better.

The only other one I'll tolerate is the Tesco, scan and pack with the barcode gun as you're going around. I tried the Sainsburys one once where you use an app on your phone but gave up after about 5 mins as it really didn't seem to work well.

Good that there might be some movement back towards normal checkouts.

 

[MashBag]

Everything is pushed back to the customer. Banking, checkouts, download billing, read you own meters. A lot of services we pay for are now self service!

Nice to see some push back.
I do think that's one of the reasons lidl & Aldi are doing so well.