These are the instructions for fault finding:
1/ How are you powering it? Is the power supply rated high enough for the job (say more than 1000milliAmps or 1 Amp) If not you may find the supply has overheated and tripped out? (or burnt out altogether)
2/ Are you sure you are getting 12V DC delivered to the pump. Are you able to connect the supply to another item (a car light bulb?) to confirm it is working. Do you have access to a 12V battery instead (eg a car battery)
3/ Take the four screws off the end of the pump so you can remove the pump chamber. Try turning the impeller - you should feel resistance as it moves from one magnetic phase to the next but no frictional resistance to turning. If it is free then connect up the power again and turn the impeller .. does it start?
4/ If you feel friction when turning then it may be gummed up with old wort - drop the pump, impeller upwards, into a cup of boiling water with a little wash up detergent and leave to soak for an hour or two. Then reconnect to power and try turning. Does that make any difference? (aiming to melt the sugar from the bearings).
They also say:
The main thing with these pumps is to leave them circulating with warm fresh water for a good half hour after pumping wort, to flush all the sugar solution out of the bearings. The tell tale sign is that feeling of friction on the impeller. The situation can usually be recovered with some good hot soaking.
The pump could even be stored in water if you are concerned that it hasn't had a full flush clean, they are quite happy to be submersed indefinitely.
Could be the ones reported as "dead" have the chance to be Lazarus :thumb: