Mungri
Landlord.
Unfortunately that's been my experience also. I actually paid more for DHL because I thought they were a more professional company.DHL - dropped it, had it, lost it we used to call them at work when they were our courier. Worst company ever.
Trying to speak to an actual person is impossible. All phone numbers given are either terminated after a few rings or are recorded options which don't tell you anything other than you can already see on the tracking.
Still waiting for a decision on the insurance after 10 working days.
Never again.