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We are one of the importers of these units. We offer a 2 year UK based warranty (we do the warranty, not Kegland) . The Gen 4 has only been on sale for around 18 months so I would suggest the original poster gets in contact with where they bought it from. They should sort it out. Even after the 2 year warranty is up we support customers providing spare parts and advice as needed.
Does the error suggest thermal cutout to you?