Any ebay/paypal experts?

[Jeltz]

I bought a couple of beer engines on ebay on the 22nd of July and paid promptly, the seller claimed to be in hospital so I arranged a courier to collect the pumps from his father.

Those arrived Monday the 19th, but as yet he's not refunded the postage costs.

I had an ebay case open for non receipt which I either have to escalate or close by Saturday, I also only have 45 days to raise a paypal dispute, which is the middle of next week.

Having spoken to the guy's father I think that I do believe that he is/was in hospital but when I contacted him on Tuesday to remind him to refund the postage I was told that he was waiting for his parents to put some money in his bank account so he could transfer it to his paypal and refund me as ebay fees had taken out all the money in his paypal account.

It only appears that he sold 2 items in the last couple of months but he did have about 5 others listed, so it seems very odd.

I need to decide whether I escalate the case via ebay or raise a dispute via paypal or both.

Anybody any experience with matters like this?

 

[calumscott]

Do the nice thing which also protects you.

Email them and tell them that you have no option but to escalate to protect yourself, explain that you're not being sh*tty because you understand the situation but you have to do things by the book.

Also let them know that as soon as THEY sort it (rather than the escalation going right through to eBay stripping the cost from their paypal account) you'll give them decent feedback...

Then it looks like you're being helpful and understanding but still doing everything by the book.

 

[Jeltz]

Well that's almost exactly what I replied to his "no money in his paypal" response on Tuesday. He's only got 17 feedback with one neutral so I don't think that would be a big issue to him.

 

[calumscott]

It's more the "keeping it friendly" thing that's important - you're more likely to get a result that way. Take a confrontational stance and they're likely to be as awkward as possible.

 

[Jeltz]

Agreed I've been very friendly, and his dad also thanked me for being so understanding and not being and ar$ehole about it

 

[calumscott]

his dad also thanked me for being so understanding and not being and ar$ehole about it

In that case this is the best course of action. You have to do things by the book just to protect yourself, and you wanted to keep them fully informed etc etc... :thumb:

 

[Jeltz]

OK well I guess I shall have to escalate the case and look at raising a paypal dispute too next week.

 

[Buster]

I,m pretty sure if you escalate it, paypal is automatically done as they are linked but dont quote me on that.

 

[graysalchemy]

I am pretty shaw they are. I had one where the goods didn't arrive and once I escalated it a decision was made and I had a refund within 5 minutes. :thumb:

 

[Jeltz]

Cool, I've escalated it and messaged the seller.

The fact is I've got the pumps so if it pi$$es him off then too bad, but I'm still being friendly about it.

I have every sympathy for him but it still needs sorting out and he's had the postage monies for more than 5 weeks.

EDIT: He's sent me a response [sic]

Ill ring my parent and tell them to get to the bank to put the money in then ill send u ya money they been dragging the feet anyway

 

[TRXnMe]

Escalate through eBay / PayPal as advised.

You will get the money back, the eBay system leans very strongly towards the buyer (I used to sell on there).

As to fees removing the total balance, fees, including PayPal and final value fee, run to around 20% at most (can be reduced by listing cleverly) so even for 5 items it's unlikely he'd have spent the entire proceeds on his listing fees.

Keep it polite as you haave done, he may pay up, but DO NOT let the deadline date slip by without having the cash in your account, it's an old trick to stall the other bod until the complaint deadline passes, then go cold on them

 

[Jeltz]

Oh FFS! Ebay have just emailed me to advise they have processed a refund of the full transaction price including postage.

Now at one point the seller (and his dad) said he would do that to apologise but I said that refunding the postage was sufficient which is all documented in our comms.

To be honest the full transaction cost was only £20 and the courier was £10 all bar a few pence. I have certainly spent more than £10 worth of my time dealing with this but part of me feels that this isn't fair to the guy.

Ahh well stuff it! It would appear that he had well over £100 between my and another transaction and one a couple of days before mine, which went smoothly. If he's genuinely been in hospital all this time the money should have still been in his paypal and he should have refunded the postage the day they were collected from his dad which was the 16th. I've come to the conclusion that I was being lied to at least in part if not entirely so I guess that this is just Kama.

 

[Mick May]

i had a phone from irland on ebay it said fully working but with a scratch on the face ...
i bought it then it got to me about 5 days later but it was blocked ...so no good to me ...
i contacted the guy he said ok send it back ill refund you and the postage cost ...
i thoght nice bloke ...
but as soon he had the phone back ..it all changed ....

he said it works over there and im lieing ... :x

so i contacted ebay and paypay sent all the emails from me and him...
i had a full refund within 24 hrs...

every email i sent he twisted it and said i was a bad ebayer i have 100% good feedback as i sell and buy only good stuff...

your guy might be ok but cover you ass let him worry about his...

: if he's genuine he won't mind ...
but theres alot of not nice people out there ...

seam nice till you wont whats yours ...

regards mick... :hat: .

 

[bobsbeer]

Oh FFS! Ebay have just emailed me to advise they have processed a refund of the full transaction price including postage.

Now at one point the seller (and his dad) said he would do that to apologise but I said that refunding the postage was sufficient which is all documented in our comms.

To be honest the full transaction cost was only £20 and the courier was £10 all bar a few pence. I have certainly spent more than £10 worth of my time dealing with this but part of me feels that this isn't fair to the guy.

Ahh well stuff it! It would appear that he had well over £100 between my and another transaction and one a couple of days before mine, which went smoothly. If he's genuinely been in hospital all this time the money should have still been in his paypal and he should have refunded the postage the day they were collected from his dad which was the 16th. I've come to the conclusion that I was being lied to at least in part if not entirely so I guess that this is just Kama.

I would just paypal the difference back to him. It's difficult to tell the difference between genuine and scammers but at least you aren't out of pocket.

 

[stevie1556]

eBay and paypal will almost always find in the buyers favour. I recently sold a guitar on there, and then they were claiming it wasn't the right guitar and I lied in my listing. They said they can't resell the guitar as it's not the right model that I sent them, which it was thr right model. My theory is they bought the guitar on a best offer, to then sell on at a profit, without realising they paid near enough top price for it. To cut a long story short, eBay took the money out of my paypal account (I had already removed it due to past experiennce of the same nature) which put me in a negative balance. eBay then found in their favour (surprise surprise) and then awarded them a full refund, even though they still had the guitar! I said to them several times before eBay found in their favour that if they send the guitar back to me I'll give them a full refund, all of which they declined. I think they were also trying to get a free guitar. Luckily, as there was no money in my paypal account I never lost any money on it. About 6 or 7 years ago, someone did something similiar to me, very nearly left me out of pocket by nearly £800 (he was given refund by paypal and still had the item, and I had to take him to court for fraud in the end). Once bitten, twice shy and all that!

Personally, I would send the money back minus the postage, only because it's the right thing to do and you wouldn't want someone doing it to you.

 

[TRXnMe]

Oh FFS! Ebay have just emailed me to advise they have processed a refund of the full transaction price including postage.

Now at one point the seller (and his dad) said he would do that to apologise but I said that refunding the postage was sufficient which is all documented in our comms.

To be honest the full transaction cost was only £20 and the courier was £10 all bar a few pence. I have certainly spent more than £10 worth of my time dealing with this but part of me feels that this isn't fair to the guy.

Ahh well stuff it! It would appear that he had well over £100 between my and another transaction and one a couple of days before mine, which went smoothly. If he's genuinely been in hospital all this time the money should have still been in his paypal and he should have refunded the postage the day they were collected from his dad which was the 16th. I've come to the conclusion that I was being lied to at least in part if not entirely so I guess that this is just Kama.

I would just paypal the difference back to him. It's difficult to tell the difference between genuine and scammers but at least you aren't out of pocket.

That ^^ is the right thing to do.

When I sold on eBay I had several very similar experiences to stevie1556, it's one of the reasons why I stopped selling on there.

Seller feedback is (was?) irrelevant to eBay when deciding on who was at fault in a dispute.