Late Tuesday evening I placed an order for grains from one of our sponsors The Malt Miller. A few hours later I realised I hadn't ordered any yeasts for my next few brews, so I sent off an e mail asking for some yeasts to be included in my order and said I would ring the following morning to confirm and adjust payments. 0910hrs this morning I received an e mail from Rob at Malt Miller saying they had got all my order but unfortunately Fawcetts Otter was temp unavailable and could I wait till Friday for delivery...Or have a sack from Crisp Maltster's for delivery straight away. I rang and confirmed that would be ok, they had got the separate order for yeasts and with price reduction on Otter no adjustments were necessary and the order was being despatched.
Noon today I received an e mail from carrier that my order was to be delivered Thursday...
What great service from a friendly company.
Noon today I received an e mail from carrier that my order was to be delivered Thursday...
What great service from a friendly company.