I don't think I can tell you much about brewing Mr H. Just in case it's of interest though, I've found the biggest factor in how 'smooth and soft' my beers seem is adjusting the temperature profile of the mash - in particular the time spent in the 60-63ºc range (thinner, drier result) versus that in the 68-72ºc range (thicker, 'softer', sweeter result).
Generally with a bitter I like the result of doing about 20min at 56ºc, then 30min at 65ºc, then 30min at 68ºc before mashing out for 5min at 75ºc.