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I bought the Lallemand New England Dry Yeast from them, where they break down a commercial pack into 25g home brew sachets, I got my first ever brew infection with a dry yeast, after 7 years of brewing.....me thinks something to do with them breaking onto a commercial pack of yeast......or a very unlucky coincidence!
Hey

In your next order add a note to the comment box and ill give you a free new england yeast pack to try again, I absolutely love this yeast, it has a slight lag time to get started so can need some yeast nutrient to kick start it. It imparts a real stone fruit flavour to the finished beer

Thanks

Jonathan
 
Hey

Please drop me a PM with the details and ill investigate it, we really try our upmost to provide the best service we can

I'd like to resolve any problem you have had

Thanks

Jonathan

Many Thanks for this, Jonathan, I do hope you will be able to resolve these issues to your customers' satisfaction. We do appreciate the service provided by the HB supplier base. As I said above, it is very good indeed.

I very much doubt that anyone not fundamentally interested in Brewing, and without some form of emotional attachment, would choose the field as a retail opportunity.
 
As Jonathan answered the points made then the thread went way off topic i have deleted all those posts and the thread is now closed.
 
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