bugs
New Member
Sad, but please be wary of this website shop.
I placed an order for fermenters etc on 6th Sept - received a 'shipped' notice on 7th, though without correct tracking details. order was meant to be sent with UK Mail but nothing received. (turns out UK Mail contact number in email is wrong & that discountbrew now use DPD..)
Discountbrew do not publish a contact telephone number, instead asking people to email questions - but they do not respond!
The owner also runs Goodlife Homebrew who DO have a phone number, so last week I phoned and spoke to someone helpful who said that items were still out of stock - OK I said, I'll wait and await a response from the owner (sent another email to 3 addresses..)
Having still received no update today (18th Sept) I rang again - the worker says that the boss does not actually come in to the shop and that the workers only have email contact / no phone contact with him. I asked if the boss actually replies to emails and the worker basically said 'sometimes'. I said that I was going to do a Paypal charge-back/cancellation and the worker agreed that that was probably the best option at this stage.
I tend to be accepting of delays, but poor communication is never good -- do not feed me false 'shipped' notifications and do respond to requests for updates. As such I am taking my business elsewhere and hope that my charge-back is settled quickly.
I placed an order for fermenters etc on 6th Sept - received a 'shipped' notice on 7th, though without correct tracking details. order was meant to be sent with UK Mail but nothing received. (turns out UK Mail contact number in email is wrong & that discountbrew now use DPD..)
Discountbrew do not publish a contact telephone number, instead asking people to email questions - but they do not respond!
The owner also runs Goodlife Homebrew who DO have a phone number, so last week I phoned and spoke to someone helpful who said that items were still out of stock - OK I said, I'll wait and await a response from the owner (sent another email to 3 addresses..)
Having still received no update today (18th Sept) I rang again - the worker says that the boss does not actually come in to the shop and that the workers only have email contact / no phone contact with him. I asked if the boss actually replies to emails and the worker basically said 'sometimes'. I said that I was going to do a Paypal charge-back/cancellation and the worker agreed that that was probably the best option at this stage.
I tend to be accepting of delays, but poor communication is never good -- do not feed me false 'shipped' notifications and do respond to requests for updates. As such I am taking my business elsewhere and hope that my charge-back is settled quickly.
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