CML,

[Rodcx500z]

Can i just say i placed an order with them Sunday was dispatched Monday, still hadn't arrived Friday i thought that's unusual for them so, i fired an email off 5 minutes later my phone rang i can't remember who i spoke to but he said right we get you another out today first class and if the original turns up post it back or keep it at cost , about 10 minutes after it turned up so i rang back and said you haven't posted yet have you he said no i looked at tracking it should have been yesterday but for some reason it was not delivered, so all's good, my point is cml have the best customer service in the home brew industry how many other company's would ring you keep up the good work guys

 

[Clint]

I agree! They're a great bunch.

 

[foxbat]

All my hops come from CML. Always fresh and always some free banter with Steven

 

[Rodcx500z]

They are fantastic to deal with

 

[Cheshire Cat]

Top company

 

[Benfleet Brewery]

Yep, what everyone else has said. Get all my hops and yeast from them. Great products and great service.

 

[Oneflewover]

Completely agree, they are brilliant to deal with.

 

[Theoriginalrich]

I’ve always had great, swift service from CML.

 

[Donegal john]

Agree. Top blokes
First time I ordered the confirmation order was funny and appreciated. Asking what I was planning to brew and a pi*ss take of the apprentice. Really made me think my order meant something to them and have ordered there a hell of a lot of times since simply due to their customer service.

 

[obscure]

I order from them regularly, I’ve also recently being quite taken by their 1 gallon all grain kits which has led to me doing a few beers I wouldn’t normally do (Plus I’m lazy and it’s nice to have everyth8ng weighed out and ready to go). I know if I order on a week end it will be shipped on Monday and with me Wednesday ready for the weekend (Unless Royal Mail screws up).

 

[Brew_DD2]

Great service. Also good Dundee United supporters, so they can do no wrong in my opinion.

 

[The-Engineer-That-Brews]

Yep same here - you really feel like you are actually dealing with real humans which is a very pleasant change. The only reason I don’t use them more is my preference for using whole hops.

From their ‘our story’ bit on their site it seems they made a conscious decision not to grow the size of their business because they want to keep it intimate and stay friends. Wise men indeed.

 

[MickDundee]

Great service. Also good Dundee United supporters, so they can do no wrong in my opinion.

They’ve gone down in my estimations now!

Last time I ordered from them I was told one of them grew up in a village a couple of miles from where I live.

 

[The drunken cyclist]

I get 90% of my hops from them,super quick delivery and
Great follow up emails, makes you feel part of the company/ family!

 

[marshbrewer]

Never, ever had a problem with them. Great to deal with.

 

[Brewnaldo]

+1 for the CML fan club

 

[LesTom]

I'm another fan of CML, I get all my hops and yeast from them. Top company with great banter after you place an order.

 

[pilgrimhudd]

They often ask me about 'sunny' cornwall, they've obviously never been here. Top company who I get all my hops and most of my yeast from.

 

[pilgrimhudd]

They often ask me about 'sunny' cornwall, they've obviously never been here. Top company who I get all my hops and most of my yeast from.

 

[Cheshire Cat]

So good you posted twice