The drunken cyclist
Active Member
- Joined
- Mar 25, 2021
- Messages
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I ordered a heavily discounted anvil brew kettle just over a week ago which came next day
Maybe I was lucky
Maybe I was lucky
Another Hughes still does though.Greg Hughes resigned as a director of Brew UK sometime ago, so may have nothing to do with them anymore
And a third Hughes is a director of Dark Star, along with GregAnother Hughes still does though.
That was my experience as well sadly.Looks like they have gone **** up.
They went downhill ages ago through lockdown,never used them since.
I know it doesn’t help in terms of having payed money out and potentially not getting your order. But I got fed up of waiting for bac brewing stock so ordered direct with BAC brewing on a credit card I knew done a decent exchange rate and 0%foreign transaction fee.Bugger! I was just trying to check on the staus of my BAC disc order at the weekend- from Nov. Looks like they're not going to arrive!Came on here looking for news.
The Cos House filing is just what used to be called the Annual return.
Yeah whilst lockdown was tough for all businesses, brewuk really didn't do well and I have an awful experience trying to return and get credit for a US pump they sold me incorrectly (they were sent US models themselves) a few days before the start of lockdown.. It took nearly four months for them to arrange a collection and refund me and because of that experience, I never went back for a very long time and I only recently used them again because they started to have sale items on SS brewtech.They went downhill ages ago through lockdown,never used them since.
They went downhill ages ago through lockdown,never used them since.
All businesses make mistakes, it's nothing to do with their size. What matters is how often they make mistakes and how they correct them.I had an order from them about a week ago, couldn't get some of the grains I wanted but most were in stock. It was delivered promptly as usual.
Be interesting to know why you think they went downhill? I've been round all the big names, I started with BrewUK then eventually came back to them. they're not perfect but none of the others are too, they are all small endeavours so make mistakes. Some are cheaper but I've found the quality of their ingredients poorer (e.g. hops), some are a lot more expensive: I guess we all choose a different price/quality point.
It was a horrific time for sure for all retailers (amongst many sectors affected). I purchased my fair share of "stuff" during the lockdowns and all the retailers, couriers, etc adapted brilliantly to the situation and went above and beyond in my view with only minimal delays for the things I purchased.. I was so proud of our UK retailers at the time dealing with it.The lockdown comments are a bit harsh. They got swamp with orders from new customers when all the other retailers shut.
I went on the site looking to get the filter disks too. I will try direct.I know it doesn’t help in terms of having payed money out and potentially not getting your order. But I got fed up of waiting for bac brewing stock so ordered direct with BAC brewing on a credit card I knew done a decent exchange rate and 0%foreign transaction fee.
Service was first rate, €35 delivery for some filter discs but was with me in 48 hours and didn’t get stung for any import duty. Ordered with a mate so split the postage which helped.
Anyway hope brewuk ain’t gone and you get your order and aren’t out of pocket.
I diasgree - people are simply recounting their experience.The lockdown comments are a bit harsh. They got swamp with orders from new customers when all the other retailers shut.
All the others shut, there were long threads about it at the time.BrewUK handled it really poorly when you compare to other homebrew retailers.
I don't remember not being able to get supplies from a variety of suppliers during lockdown.All the others shut, there were long threads about it at the time.
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