TBH I won't be doing an awful lot to it at the moment as I decided to buy brand new due to lockdown etc so won't be drilling holes, I will eventually as I want the taps on the door, I have a tap that fits directly onto the post so can dispense from either keg, just means opening the fridge door to pour my beer.
You should not be waiting 7 weeks for your original order to be properly fulfilled. I suggest you talk to Paypal or the card people or however you paid online to get them to help you sort it out.I Hope you’ve had better luck with BrewUk than I have. I ordered a 12” false bottom along with some other items on the 16th of a April. The false bottom I received was the wrong size (only about 8”)
I emailed several time but got no reply. I managed to catch someone on the phone and was told that a replacement would be sent out that very day. I waited a week but nothing arrived. I called again and was told that the replacement must be lost in the post and that another would be sent out next day yet again nothing arrived.
It has now been 7 weeks To date and I can no longer get anyone to answer over the phone to explain to me why they have taken my money and not sent out my item. I have also send several emails to [email protected] that seem to now bounce back and also several email to your customer services email requesting a refund but never get a reply. I wish they would just grant me the REFUND I’ve requested several times now! I’m not interested in being told that you’ll put another in the post and for some reason they cant provide a tracking number. They have taken my money and not provided. I would advise anyone to not use their services.
I have not brewed in years. This was meant to be something I could do with my son during lockdown. It’s never happened.
Next time I'm back home, Southampton, I'll pay them a little visit, as they're only up the road. I'll turn them upside down them drop them on their fecking heads
Your right as they are only in Salisbury.Next time I'm back home, Southampton, I'll pay them a little visit, as they're only up the road. I'll turn them upside down then drop them on their fecking heads
Maybe he will actually mention this forum in his next “updated” version if we twist his arm
Understand, please don't be disillusioned there are several good suppliers still giving good service in these tough times
That's the thing. I've been using them for years, on and off, and I've always found them excellent. I had an order in January and another on 7th March and both arrived promptly and correctly. I'm surprised to see these comments, then, and I hope that whatever glitch they're going through, they get it sorted out soon. They're a good company.
Sorry you're having a bad experience, Banbeer, particularly as I recommended them to you. I've just sent them an email and a link to this thread. Wouldn't do them any harm to post an answer on the thread. Wasn't so long ago. I recall, that GEB were having delivery problems and, I think it was, Chippy got onto them and they've now got it sorted.
Hey mate, not a problem and thanks, you can only give me the feedback that you've had from them and obviously that was a good experience you had, I will use them again after all this virus crap has gone and judge them then, at the moment there are more reliable companies that I'm using that can turn things around quickly. As said it wasn't the time frame it was the lack of communication that caused a problem.
