Brew2Bottle Customer Service

[ChrisT]

Delivered everything I'd ordered at the time advertised, ordered on Friday evening and delivered on Tuesday morning.

Does this mean that Brew2Bottle are back? Based on this evidence, yes!

 

[Cheshire Cat]

A lot of empty shelves still.

 

[user 44889]

Yeah, looked at their Lager kits and of 6 pages 4.5 were out of stock

 

[Davegase]

They do seem to have restocked some of there popular ranges,
(mangrove jack's craft series)
I would imagine it would take some time to fully restock.
It would be more helpful if they would remove the out of stock items from their web site until they can restock !!

 

[Sgttomcat]

I am happy to say that I contacted them about my missing order from when they had thier issues. They resent everything. It arrived the next day via dpd, very well packaged (a problem they had previously). Hopefully they are well back on the road to recovery and I would now re-order from them.

 

[dcbrookes]

Despite messages exchanged with @Getlucky (Steve Ackers) I have still not had a resolution of my problem (faulty part) referred to them in March.

 

[Class68driver]

Got a marketing email off them yesterday, had a look around the site, had both the beer kits I wanted at a good price and a few other bits I was short off. Spent the required £65 for free delivery, had my email to say my delivery is on the way. I wouldn't hesitate to use them again.

 

[Cheshire Cat]

I noticed that their kit prices seem to have risen.

 

[Chippy_Tea]

Got a marketing email off them yesterday, had a look around the site, had both the beer kits I wanted at a good price and a few other bits I was short off. Spent the required £65 for free delivery, had my email to say my delivery is on the way. I wouldn't hesitate to use them again.

Its good to hear things are going well and members are getting what they order when they order.

 

[Chippy_Tea]

I noticed that their kit prices seem to have risen.

Would that be because of the **** storm we are in at the moment have you checked all the other online shops to see if they have also increased their prices?

 

[Chippy_Tea]

Picture 1 - Brew2Bottle.

Picture 2 - GetErBrewed.

 

[Class68driver]

I noticed that their kit prices seem to have risen.

After looking around at what I wanted B2B were the cheapest.

 

[White Rose Al]

Still very dubious about using B2B, I also got the recent marketing email.

I would just advise to order on a credit card if possible, if the kit doesn't arrive it will be easier to get your money back.

We don't know the truth behind all the problems, I just hope they haven't walked away from bills and started under a new company to leave suppliers unpaid.

 

[Cheshire Cat]

I’ve been buying from a business called Brew2Bottle from when a guy called Phil Smith has a stall on Northwich market and then a shop. This would have been about 12 years ago. The shop in Northwich closed about 4-5 years ago and reappeared in Burnley. I continued to do business with them until their latest troubles. Like Al above I have serious doubts about buying from them until we see a clear picture of what happened.

 

[Chippy_Tea]

Like Al above I have serious doubts about buying from them until we see a clear picture of what happened.

I doubt that is ever going to happen, the owner is under no obligation to tell you me or anyone else what has gone on in the past.
Members have posted positive feedback B2B seem to be going in the right direction, if members don't want to buy from them that's their choice there are plenty of other shops out there.


What do the people who are still suspicious of B2B think of this "drivel" (as called by members) would you gladly spend money with them when their site appears again??
https://www.thehomebrewforum.co.uk/...ine-ltd-permanently-closed.99289/post-1148830

 

[MickDundee]

I doubt that is ever going to happen, the owner is under no obligation to tell you me or anyone else what has gone on in the past.
Members have posted positive feedback B2B seem to be going in the right direction, if members don't want to buy from them that's their choice there are plenty of other shops out there.


What do the people who are still suspicious of B2B think of this "drivel" (as called by members) would you gladly spend money with them when their site appears again??
https://www.thehomebrewforum.co.uk/...ine-ltd-permanently-closed.99289/post-1148830

The difference there is that B2B were petitioned by their creditors to wind up, and didn’t close their shop when they went into liquidation - it was an obvious “phoenix company” situation. There was evidence on companies house from shortly after the first Youngs statement went up.

Nobody knows what the situation is with Home-Brew-Online. Site is down and that’s all anybody knows. Companies House still shows them as active and their eBay shop says they are closed until 20 July. They are a smaller shop than B2B are/were so it is possible that the owner is taking 3 weeks off, can afford to and has nobody to cover in his absence. In any case, even if they were going into liquidation they’ve taken the shop down rather than leaving it open and taking orders.

Speculating they have gone under isn’t very helpful.

 

[Chippy_Tea]

Nobody knows what the situation is with Home-Brew-Online. Site is down and that’s all anybody knows.

I wouldn't call this "That's all anyone knows" as Tom said in the other thread -

Are these marketing/management companies (call them what you will) unable to use the Queen's English? I almost felt ill reading that load of drivel. I get the idea of what they're selling to Home Brew online but that was a totally over the top advert for their own services.

"Overall, with Brightpearl acting as the brand’s central source of truth for all operations, channels and departments, Home Brew Online will benefit from real-time, connected performance insights across their entire business."




---------------------

Home Brew Online opts for Brightpearl to raise the bar for multi-channel growth
Published on 27/05/2022 by Fiona Briggs in Online food retailing, Online retailers, Retail News, Retailer News
Home-brewing e-retailer Home Brew Online is the latest merchant to raise a glass to future growth, after signing up with Brightpearl to transform their multichannel retail operations.

With Brightpearl’s flexible retail operating system (ROS) in place, the homemade beer and ale specialist will benefit from the solution’s cutting-edge range of retail-focused features, including a powerful Automation Engine, game-changing Demand Planner and industry-leading Plug & Play integrations for advanced connectivity. The team will also gain 360-degree visibility across their entire business with Brightpearl acting as their central source of truth.

Based in York, UK, Home Brew Online is a ‘one-stop-shop’ for everything home-brewing, selling a range of beer, wine and cider as well as brewing kits, kegs and ingredients to brewing enthusiasts. With nearly two decades in business, the merchant sells direct-to-consumer and wholesale via its BigCommerce website and through channels such as Amazon and eBay and is one of the largest independent home-brewing suppliers in the UK.

With plans for rapid growth that includes overhauling their tech stack, the Home Brew Online team had called last orders with its unfit order management system (OMS), Orderwise, which was halting their expansion and growth efforts and slowing down processes in inventory, ordering and shipping. The OMS also lacked connectivity to third-party apps the brand uses, such as Xero, and offered little in the way of reporting, marketing analytics or responsive customer support, which was causing the team major frustrations.

The beer and brewing retailer has now raised the bar with Brightpearl, which was set up with Home Brew Online in a lightning fast time. The solution’s easy Plug & Play integrations and robust API meant it seamlessly connected to Xero, and will swiftly extend to any third-party apps the brand adopts in future, meaning that with Brightpearl’s flexible and scalable ROS in place, the firm can truly Grow Fearlessly..

The retailer’s limited inventory visibility has also been solved with Brightpearl’s purpose-built Automation Engine, which automates and streamlines operations such as inventory management, ordering, warehouse, shipping and fulfilment, and offers real-time performance insights across multiple warehouses and channels in just a few clicks. Key team members at Home Brew Online can now give up their manual packing and ordering workflows and refocus their time towards growth and innovation.

The brand will also benefit from Brightpearl’s leading Demand Planner tool, which offers data-driven demand forecasting and stock replenishment functionality so the team can make better purchasing decisions than they could with Orderwise and boost their bottom line.

The slow customer service Home Brew Online reported, a common occurrence with basic OMS providers, is replaced with Brightpearl’s phenomenal 24/7 support – while the solution’s CRM software and advanced reporting and analytics functionality will allow the brand to create targeted marketing campaigns that they previously lacked the insight for.

Overall, with Brightpearl acting as the brand’s central source of truth for all operations, channels and departments, Home Brew Online will benefit from real-time, connected performance insights across their entire business.

“As the ever increasing requirement for efficiency in ecommerce places more demand on operating systems, Home Brew Online is delighted to have partnered with Brightpearl, to use their cutting edge technology to further enhance our systems, leaving our team to focus on core objectives,” said John Harbisher MD, Home Brew Online Ltd. “Our partnership will ensure that we remain at the forefront in our industry, continuing to offer an unrivalled experience to our loyal customers.” – John Harbisher MD, Home Brew Online Ltd

Justin Press, SVP Customer Success at Brightpearl, said, “As many fast-growing retailers discover, a basic OMS will break under the complexities of multi-channel growth, completely halting business. In contrast, Brightpearl’s agile, connectable ROS is created for the e-commerce environment of tomorrow, and its flexible infrastructure is purpose-built to grow as your enterprise does. We’re thrilled Home Brew Online signed up with Brightpearl at exactly the right point in their scaling journey – they now have the perfect mixture for Growing Fearlessly.”

https://www.retailtimes.co.uk/home-...rl-to-raise-the-bar-for-multi-channel-growth/

 

[MickDundee]

I wouldn't call this "That's all anyone knows" as Tom said in the other thread -

Are these marketing/management companies (call them what you will) unable to use the Queen's English? I almost felt ill reading that load of drivel. I get the idea of what they're selling to Home Brew online but that was a totally over the top advert for their own services.

"Overall, with Brightpearl acting as the brand’s central source of truth for all operations, channels and departments, Home Brew Online will benefit from real-time, connected performance insights across their entire business."




---------------------

Home Brew Online opts for Brightpearl to raise the bar for multi-channel growth
Published on 27/05/2022 by Fiona Briggs in Online food retailing, Online retailers, Retail News, Retailer News
Home-brewing e-retailer Home Brew Online is the latest merchant to raise a glass to future growth, after signing up with Brightpearl to transform their multichannel retail operations.

With Brightpearl’s flexible retail operating system (ROS) in place, the homemade beer and ale specialist will benefit from the solution’s cutting-edge range of retail-focused features, including a powerful Automation Engine, game-changing Demand Planner and industry-leading Plug & Play integrations for advanced connectivity. The team will also gain 360-degree visibility across their entire business with Brightpearl acting as their central source of truth.

Based in York, UK, Home Brew Online is a ‘one-stop-shop’ for everything home-brewing, selling a range of beer, wine and cider as well as brewing kits, kegs and ingredients to brewing enthusiasts. With nearly two decades in business, the merchant sells direct-to-consumer and wholesale via its BigCommerce website and through channels such as Amazon and eBay and is one of the largest independent home-brewing suppliers in the UK.

With plans for rapid growth that includes overhauling their tech stack, the Home Brew Online team had called last orders with its unfit order management system (OMS), Orderwise, which was halting their expansion and growth efforts and slowing down processes in inventory, ordering and shipping. The OMS also lacked connectivity to third-party apps the brand uses, such as Xero, and offered little in the way of reporting, marketing analytics or responsive customer support, which was causing the team major frustrations.

The beer and brewing retailer has now raised the bar with Brightpearl, which was set up with Home Brew Online in a lightning fast time. The solution’s easy Plug & Play integrations and robust API meant it seamlessly connected to Xero, and will swiftly extend to any third-party apps the brand adopts in future, meaning that with Brightpearl’s flexible and scalable ROS in place, the firm can truly Grow Fearlessly..

The retailer’s limited inventory visibility has also been solved with Brightpearl’s purpose-built Automation Engine, which automates and streamlines operations such as inventory management, ordering, warehouse, shipping and fulfilment, and offers real-time performance insights across multiple warehouses and channels in just a few clicks. Key team members at Home Brew Online can now give up their manual packing and ordering workflows and refocus their time towards growth and innovation.

The brand will also benefit from Brightpearl’s leading Demand Planner tool, which offers data-driven demand forecasting and stock replenishment functionality so the team can make better purchasing decisions than they could with Orderwise and boost their bottom line.

The slow customer service Home Brew Online reported, a common occurrence with basic OMS providers, is replaced with Brightpearl’s phenomenal 24/7 support – while the solution’s CRM software and advanced reporting and analytics functionality will allow the brand to create targeted marketing campaigns that they previously lacked the insight for.

Overall, with Brightpearl acting as the brand’s central source of truth for all operations, channels and departments, Home Brew Online will benefit from real-time, connected performance insights across their entire business.

“As the ever increasing requirement for efficiency in ecommerce places more demand on operating systems, Home Brew Online is delighted to have partnered with Brightpearl, to use their cutting edge technology to further enhance our systems, leaving our team to focus on core objectives,” said John Harbisher MD, Home Brew Online Ltd. “Our partnership will ensure that we remain at the forefront in our industry, continuing to offer an unrivalled experience to our loyal customers.” – John Harbisher MD, Home Brew Online Ltd

Justin Press, SVP Customer Success at Brightpearl, said, “As many fast-growing retailers discover, a basic OMS will break under the complexities of multi-channel growth, completely halting business. In contrast, Brightpearl’s agile, connectable ROS is created for the e-commerce environment of tomorrow, and its flexible infrastructure is purpose-built to grow as your enterprise does. We’re thrilled Home Brew Online signed up with Brightpearl at exactly the right point in their scaling journey – they now have the perfect mixture for Growing Fearlessly.”

https://www.retailtimes.co.uk/home-...rl-to-raise-the-bar-for-multi-channel-growth/

And exactly where on there does it suggest they’ve gone under? It says they’ve signed up to Brightpearl. A quick Google search brings up #1 Retail Operating System - For Multichannel Ecommerce - Brightpearl which states that it’s part of Sage (who are one of the biggest small business accounting/bookkeeping software companies in the U.K.) and says that they are “the industry-leading operating system for retailers – and it’s the only one you’ll need to streamline, simplify and automate your whole business, including inventory management, order management, warehousing, fulfillment, shipping, purchasing, accounting, retail BI and more.”

It would be a bit odd for an industry publication to post something about them signing up with Brightpearl a month before they’ve supposedly gone under.

 

[Chippy_Tea]

And exactly where on there does it suggest they’ve gone under?

and exactly where did i suggest they had gone under?
I asked - What do the people who are still suspicious of B2B think of this "drivel" (as called by members) would you gladly spend money with them when their site appears again?

------------------

Are these marketing/management companies (call them what you will) unable to use the Queen's English? I almost felt ill reading that load of drivel. I get the idea of what they're selling to Home Brew online but that was a totally over the top advert for their own services.

"Overall, with Brightpearl acting as the brand’s central source of truth for all operations, channels and departments, Home Brew Online will benefit from real-time, connected performance insights across their entire business."

 

[MickDundee]

and exactly where did i suggest they had gone under?
I asked - What do the people who are still suspicious of B2B think of this "drivel" (as called by members) would you gladly spend money with them when their site appears again?

------------------

Are these marketing/management companies (call them what you will) unable to use the Queen's English? I almost felt ill reading that load of drivel. I get the idea of what they're selling to Home Brew online but that was a totally over the top advert for their own services.

"Overall, with Brightpearl acting as the brand’s central source of truth for all operations, channels and departments, Home Brew Online will benefit from real-time, connected performance insights across their entire business."

Why bring them up in a completely unrelated thread and say “What do the people who are still suspicious of B2B think of this "drivel" (as called by members) would you gladly spend money with them when their site appears again??” ?

That, to me, is a suggestion by you at them having difficulties.

So it’s a case of “being publicly slammed by a high profile supplier, going into liquidation and restarting as a phoenix company” good, and “changing online shop platform and having an industry website publish a jargon-filled article/advert about it” bad?

You are comparing apples with oranges