Whilst I appreciate your frustration Ginger upon being aware of the missing item, We immediately sent a replacement book and have asked you to be patient and wait for at least 1 week for it to arrive which I don't think is unreasonable, some retailers will make you wait 30 days before sending a replacement as this is the time Royal Mail make you wait before you can claim.
We use Royal mail to dispatch all our non Parcel Force items and have VERY few problems, especially considering that number of items that we send.
As far as costs go, we sell the book at the suggested retail price as given by our supplier and this is on line with most other websites although as with everything I'm sure you can find it cheaper.
Customer service is one of our top priorities and we try to deal with all issues quickly and efficiently as well as answering the hundreds of general brewing questions and inquiries. Not to mention actually packing orders, adding new products and generally trying to improve the overall offering to our customers.
All retailers have customer service issues from time to time and we try to resolve them quickly often costing us money.
We are obviously keen to ensure every customer has a good experience with our company but would prefer to deal with this matters personally rather than on a public forum.
Please feel free to give me a call Ginger or drop me an email so we can try and rectify the situation. If other members also have issues then please feel free to contact me so we can try and resolve them individually rather than turning this thread into brewuk beating as for every unhappy customer we have hundreds who have had a great buying experience.
