Just one of those things that happens - but QC should have caught it, and would have at a more experienced brewery.
Maybe it became sour after shipping?
Hang on, hang on.. I'm not one to shy away from criticising Brewdog, but in this case this was an internal email to staff, which someone has leaked to the press.
Sorry Marsh did not realise it was a internal email that had been leaked. I stand corrected
I know you wasn't but I did not read the full report before mailing so guilty as charged
It sounds like some cans reached customers and their complaints were the first they knew about it, so in that situation it will be impossible to cover it up.
pointing finger of blame or trying to establish root cause of the problem so changes to processes and procedures can be made to ensure it doesn't happen again. Someone somewhere screwed up...how do you establish what happened without, as you say, "point the finger of blame". Without understanding what went wrong just guarantees it will happen again. I guess depending on how guilty you feel in this might influence which side of the fence you are and how that might direct your response. There is always two sides to the story.
You put the emphasis on "how do we stop this happening again?" rather than "what went wrong this particular time?" (with the implication of who was it that did the wrong thing). The airline industry is really hot on that kind of approach, purely because it's literally a matter of life or death if screwups happen, but psychologically people much prefer to point fingers.
You’re reading far too much into what I wrote..:I used the language that was used further up. The point I was making is that let’s not make assumptions about who is at fault based on leaked emails that are probably just trying to establish what went wrong…that is exactly what happens in the airline industry, an investigation happens in private and in a controlled group with no external comms until progress in the investigation has been made. I know as I work in the airline industry and have done for 30 years. If the email was leaked there is usually a reason why things are leaked.
Wow! I'll be buying my Greeting cards from elsewhere from here on.
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