I have ordered a couple of bits and have had confirmation they are on the way to me. I guess I got in early.
I had issues during the Black Friday deal a couple of years ago. I bought a stainless pot that was half price, waited a week and it never turned up. When I contacted them, they apologised for the mistake and offered me my money back, or I could wait until they had more stock and still have it at half price. I waited about 6 weeks and the pot arrived. It was a bargain so didn't mind waiting, but was a bit annoyed they couldn't do it right in the first place.